🛡️ LodgeCore Care
Support After
the Technology
is Live.
LodgeCore Care ensures your property technology stays operational, secure and optimised after deployment — with managed monitoring, maintenance, support and updates.
99.98% Uptime SLA24/7 MonitoringEmergency CalloutManaged Updates
What LodgeCore Care Covers
Every Aspect of Post-Deployment Support.
From preventive maintenance visits to 24/7 remote monitoring — LodgeCore Care keeps your property technology running at peak performance.
Preventive Maintenance
Scheduled maintenance visits, system health checks and hardware servicing for all installed systems on a regular cadence.
Technical Support
Remote and on-site technical support from the LodgeCore team. Phone, email and ticket-based support across all plans.
Remote Monitoring
24/7 remote monitoring of all connected systems with automated alert escalation and real-time incident management.
Emergency Callout
Priority emergency response for critical system failures. SLA-backed response times with on-site dispatch where required.
Software Updates
Managed LodgeCore software updates, security patches and version upgrades with zero-downtime deployment windows.
Training & Enablement
Staff training sessions, refresher programmes and documentation for all LodgeCore software and hardware systems.
Remote Monitoring
We Watch Your Systems So You Don't Have To.
LodgeCore Care Professional and Enterprise plans include 24/7 remote monitoring of all connected systems — from door locks and smart room devices to the PMS server and network infrastructure.
✓
System health grid with real-time status indicators✓
Hardware diagnostics — battery levels, connectivity, firmware✓
SLA-backed support ticket management with countdown timers✓
99.98% uptime monitoring with zero-downtime deployment windows✓
Maintenance visit log and upcoming schedule tracker✓
Software version tracking across all systems
Service Plans
Choose Your LodgeCore Care Level.
Software
Essential
For software-only deployments
✓
Business hours support (8am–6pm)✓
Remote assistance via phone & ticket✓
Software updates and patches✓
Online knowledge base access✓
Monthly system health report★ Most popular
Software + Hardware
Professional
For software and hardware deployments
✓
Extended hours support (8am–10pm)✓
On-site visits included (quarterly)✓
24/7 remote monitoring✓
Preventive maintenance schedule✓
Priority response SLA✓
Hardware diagnostics and alertsCustom
Enterprise
For large or multi-property deployments
✓
24/7 dedicated support line✓
Named account manager✓
Custom SLA guarantees✓
Emergency callout (on-site)✓
Monthly on-site presence✓
Custom reporting and dashboardsLodgeCore Care
Keep Your Technology Running.
Talk to the LodgeCore Care team about a support plan tailored to your property, technology stack and operational requirements.